October 3, 2023

Cause of Estes Express technology failure unclear


Estes Express was suffering a significant technology outage Monday morning, though it was not immediately clear whether it was a cybersecurity breach or an internal failure of technology at the Richmond, Virginia-based LTL carrier.

In an email to FreightWaves following the submission of questions, a spokesman for privately held Estes said the company had “experienced a technical outage impacting a number of systems across our network. We are continuing core operations while we address this issue.”

However, the company did not disclose whether the outage was a cyberattack of an internal system. 

“At this point, we cannot share an estimated time when these systems will be online and apologize to anyone affected by this situation,” the company said in the statement. “Anyone needing to contact Estes can contact their account manager.”

The statement aligned with an Estes announcement of its technology problems released overnight Sunday via a post on X, formerly known as Twitter. That outlet can be reached via a cellphone using the X app and would not need the company’s technology to be posted.

Phone calls made by FreightWaves to the main Richmond headquarters were answered with a recorded message that the call “could not be completed as dialed.” Phone calls made to two Estes depots returned the same message.

Multiple attempts from different individuals at FreightWaves to access the company’s website resulted in a message that the site could not be reached.

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The second annual F3: Future of Freight Festival will be held in Chattanooga, “The Scenic City,” this November. F3 combines innovation and entertainment — featuring live demos, industry experts discussing freight market trends for 2024, afternoon networking events, and Grammy Award-winning musicians performing in the evenings amidst the cool Appalachian fall weather.

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