Software Care

Software Care

The Software Care Fee is an essential part of maintaining and improving the performance, security, and functionality of your TMS platform. This fee provides continuous access to updates, upgrades, and dedicated support, ensuring that your system remains at the forefront of innovation and operational efficiency.

The Software Care Fee includes:

  • Ongoing System Updates: Regular software updates to introduce new features, improve performance, and enhance security, keeping your TMS competitive and up-to-date with the latest industry standards.

  • Bug Fixes & Maintenance: Proactive monitoring and resolution of any issues or bugs that may arise, ensuring minimal disruption to your operations.

  • Customer Support: Access to our dedicated support team, available to assist with any technical challenges, questions, or system issues that may arise.

  • System Enhancements & Upgrades: Continuous improvement of the platform, with periodic enhancements to introduce new tools, better integrations, and improved user experiences.

  • Security & Compliance: Ensuring the platform is secure, reliable, and compliant with relevant regulations, keeping your data and business operations safe.

The Software Care Fee helps us deliver a stable, high-performance TMS platform that adapts to your evolving business needs, ensuring you can provide uninterrupted service to your clients.

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More VAAP Plans

Non-Marketplace LTL Carrier BOL Fee

$1.50 (each)

The Non-Marketplace LTL Carrier BOL Feeis applied when customers choose to use their own carrier for a LTL shipment through our TMS...
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ERP, OMS, WMS, and CRM Integration

$25.00 (week)

The ERP, OMS, WMS, and CRM Integration and Support Fee is applied to cover the costs associated with integrating and supporting custom...
Details

Agency Billing, Collections, and Revenue Distribution

$50

The Agency Billing, Collections, and Revenue Distribution Fee covers the costs associated with managing the financial operations related to your agency's shipments,...
Details

Label Fee (NMFC)

$0.15 (each)

The Label Fee (NMFC) is applied to cover the costs associated with generating and processing shipping labels for shipments made with a...
Details

Custom Advanced Shipment Notifications

$0.10 (each)

The Custom Advanced Shipment Notifications (ASN) Fee is charged to cover the costs associated with providing real-time shipment updates to your clients...
Details

ERP, OMS, WMS, and CRM Integration

The ERP, OMS, WMS, and CRM Integration and Support Fee is applied to cover the costs associated with integrating and supporting custom connections between our TMS and third-party systems such as ERP (Enterprise Resource Planning), OMS (Order Management System), WMS (Warehouse Management System), CRM (Customer Relationship Management)

Details

Agency Billing, Collections, and Revenue Distribution

The Agency Billing, Collections, and Revenue Distribution Fee covers the costs associated with managing the financial operations related to your agency’s shipments, invoicing, and revenue sharing. This fee ensures that all financial processes, from billing to collections, are handled efficiently and accurately, while also supporting revenue distribution across different parties.

Details

Label Fee (NMFC)

The Label Fee (NMFC) is applied to cover the costs associated with generating and processing shipping labels for shipments made with a customer’s own carrier or when using third-party billing. While these types of shipments do not generate direct revenue for us, this fee helps ensure that the necessary resources, technology, and support are in place to manage these transactions effectively.

Details

Custom Advanced Shipment Notifications

The Custom Advanced Shipment Notifications (ASN) Fee is charged to cover the costs associated with providing real-time shipment updates to your clients and internal systems. This fee ensures that your shipments are tracked accurately and that your customers receive timely notifications about the status of their orders, enhancing the overall customer experience.

Details

ERP, OMS, WMS, and CRM Integration

The ERP, OMS, WMS, and CRM Integration and Support Fee is applied to cover the costs associated with integrating and supporting custom connections between our TMS and third-party systems such as ERP (Enterprise Resource Planning), OMS (Order Management System), WMS (Warehouse Management System), CRM (Customer Relationship Management)

Details

Agency Billing, Collections, and Revenue Distribution

The Agency Billing, Collections, and Revenue Distribution Fee covers the costs associated with managing the financial operations related to your agency’s shipments, invoicing, and revenue sharing. This fee ensures that all financial processes, from billing to collections, are handled efficiently and accurately, while also supporting revenue distribution across different parties.

Details

Label Fee (NMFC)

The Label Fee (NMFC) is applied to cover the costs associated with generating and processing shipping labels for shipments made with a customer’s own carrier or when using third-party billing. While these types of shipments do not generate direct revenue for us, this fee helps ensure that the necessary resources, technology, and support are in place to manage these transactions effectively.

Details

Custom Advanced Shipment Notifications

The Custom Advanced Shipment Notifications (ASN) Fee is charged to cover the costs associated with providing real-time shipment updates to your clients and internal systems. This fee ensures that your shipments are tracked accurately and that your customers receive timely notifications about the status of their orders, enhancing the overall customer experience.

Details

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